Way2Go Debit Card (2024)

Way2Go Debit Card (1)

Help using your Way2Go Debit Card

Quick Help

Call Way2Go Support: 855-709-1079

When child support payments are collected, you can have them electronically deposited to a Way2Go debit card.

Way2Go Debit Card Basics

The Way2Go card delivers TANF benefits and TANF Work Program supportive service payments to TANF recipients and Child Support payments to custodial parents without issuing paper checks.

Cardholders can use the debit card at merchant and bank locations worldwide.

Card Activation

Please use the Way2Go card mobile app, visit www.GoProgram.com, or call 1-855-709-1079 to set a pin and activate and access funds on your card.

You can also view your card balance, transaction history, and set alerts on the Way2Go card website at www.GoProgram.com

Support

The Way2Go debit card has a 24 hours a day, 7 days a week, toll-free Customer Service.

Call Way2Go Support: 1-855-709-1079

You can call Way2Go Customer Service to:

  • Find out how many benefits are left in your account or to inquire about child support payments.
  • Report lost, stolen, or damaged cards,
  • Get your transaction history,
  • Pin or re-pin your card, or
  • Discuss any problems you are having with your debit card.

You are allowed five (5) free calls to Way2Go Customer Service each month to ask about your balance or to hear your transaction history.

After the fifth call each calendar month, each call will cost you $0.50.

Way2Go Card Customer Service cannot answer questions about your TANF case or Child Support case. You will need to contact your TANF caseworker or Child Support instead.

Replacing a Way2Go Card

Did your Way2Go debit card get lost, damaged or stolen?

Call Way2Go card services immediately at 855-709-1079 (available 24/7) to report a lost, damaged or stolen card and to receive instructions on how to order a replacement card or safeguard funds.

Frequently Asked Questions

After your case opens, a Way2Go debit card will be sent to your address automatically once the first payment is applied to your case. Please open all mail from MDHS so you can receive your card timely.

Please use the Way2Go card mobile app, GoProgram.com or call 1-855-709-1079 to set a pin to activate and access funds on your card.

You can also view card balance, transaction history, and set alerts on the Conduent Way2Go website at GoProgram.com

Did your Way2Go debit card get lost, damaged or stolen? Call Way2Go card services immediately at 855-709-1079 (available 24/7) to report a lost, damaged or stolen card and to receive instructions on how to order a replacement card or safeguard funds.

There are no monthly fees for managing your funds, but fees may apply to many services including ATM cash withdrawals or card replacements. Please look at the Program Documents sent with your card or at GoProgram.com to learn about any fees.

You can also view Way2Go card fees here.

Way2Go Debit Card (2)

Contact Us

Way2Go Debit Card Services

Need help with your Way2Go debit card? Call Way2Go Card Services at 855-709-1079.

Call 855-709-1079

    Way2Go Debit Card (2024)

    FAQs

    How do I check my balance on my Way2Go Card? ›

    Cardholders can check their balance online at www.GoProgram.com or by using the Way2Go Card Mobile App, or they may call Way2Go Cardholder Services 24 hours a day, seven days a week, every day of the year, at 1-844-649-9843.

    Why did I receive a Way2Go debit card? ›

    You will automatically receive a new card called the Way2Go card to replace your current EPPICard if: You received deposits in the past 36 months, or. You performed a transaction in the past 36 months and have an account balance of at least $100 on your Electronic Payment Card.

    What bank does the Way2Go Card use? ›

    The Way2Go Card is a reloadable, prepaid card issued by Comerica Bank.

    How do I check the balance on my go play card? ›

    CARD BALANCES

    If you would like to check the balance of your Go Play Golf gift card, please click the Check Balance option at the top of the webpage or use the following direct link: https://www.goplaygolf.com/CheckCardBalance.

    How do I check how much money is on my card? ›

    3 ways to check your credit card balance
    1. Check your statement. To see your statement balance, you can review the most recent statement your credit card issuer sent you via email or mail. ...
    2. Log in to your account. ...
    3. Check your credit report.

    Why did I get a random go2 bank card? ›

    We sent this offer because you've used one of our banking products in the past OR you opted in to receive marketing from one of our trusted third-party partners. No one filled out an application on your behalf, no credit check was performed and no account has been opened in your name.

    How much is on my Way2Go card? ›

    HOW CAN I CHECK MY CURRENT BALANCE? To avoid any fees, you may check your account balance online by visiting https://www.goprogram.com . You may also check your account balance by calling customer service 24 hours and day, 7 days a week.

    Can I take money out of my Way2Go card? ›

    The Way2Go® cardholders can get cash from ATMs worldwide wherever the MasterCard® acceptance mark is displayed. Some ATM owners apply a surcharge fee to use their ATMs. This fee is in addition to any other fees applied.

    What is the limit on the Way2Go Card? ›

    When using your card at an ATM, the maximum amount that can be withdrawn from your Card account per calendar day is $500.00. ATM withdrawal (out-of-network) $0.75 This is our fee.

    Is Way2Go Card safe? ›

    The Way2Go Card® Debit MasterCard® (Way2Go Card) is the same as an EPPICard. It provides a convenient, safe, efficient and secure method of receiving and accessing your Temporary Assistance for Needy Families (TANF) benefits.

    What is the unique ID on a Way2Go Card? ›

    Enter your Way2Go card number and the CVV card number (on the back of the card) Step 3: Verify the User. Enter your Date of Birth and Unique ID (which is Participant ID. If the Participant ID includes leading zeros, those should be included).

    Can I get DIrect deposit on my Way2Go card? ›

    The Go Program is a complete managed service for electronic funds disbursem*nt via direct deposit and/or prepaid debit cards.

    Can you overdraft a Way2Go card? ›

    No overdraft/credit feature. Contact Go Program Customer Services by calling 1-833-959-2437, by mail at P.O. Box 245997, San Antonio, TX 78224-5997 or visit GoProgram.com. For general information about prepaid accounts, visit cfpb.gov/prepaid.

    How do I check my balance on my go2 card? ›

    No, any time you make a purchase with your GO2bank debit card, you can check your account balance through the GO2bank app.

    How can I check my account balance with my debit card online? ›

    Internet Banking

    When you open a bank account, you have the option to activate net banking for the account. Through this service, you can check your debit card balance. To check debit card balance online through net banking, follow these steps: Go to the official website of your bank and choose 'Net banking' services.

    How do I check the balance on my government debit card? ›

    Call 1-800-684-7051 or download the Money Network App to activate your debit card, set your PIN, and check your balance.

    How to check how much money is left on a prepaid debit card? ›

    Most cards offer one or more of these ways to check your prepaid card balance
    1. Automated customer service. You can contact customer service to check your balance. ...
    2. Live customer service. ...
    3. Online/Mobile App. ...
    4. Text message. ...
    5. ATM.
    Sep 1, 2020

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